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Last updated: November 23, 2022
Thank you for shopping at Basic Naturals Skincare.
We take pride in our line of natural skincare products. All curated by hand with ingredients chosen to be skin-benefiting, alcohol-free, plant-based, and 100% natural. Our natural skincare products are sure to keep you glowing with good health.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Basic-Naturals, LLC, 160 Grumman Ave, Norwalk, CT 06851.
Goods refer to the items offered for sale by the Company.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Basic Naturals Skincare, accessible from www.basic-naturals.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 24 hours as long as it has not already been marked Completed. This means the package has shipped to you and is no longer within our control to cancel.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
160 Grumman Avenue
Norwalk, CT 06851
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have a specific issue with one of the Goods you received or any questions about usage please email us and we will deal with inquiries on an individual basis. We are happy to help our customers!
If you have any questions about our Returns and Refunds Policy, please contact us: